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Terms and Conditions

VAT rate applicable for UK and EU customers is 17.5%.
Ceramics are subject to batch variations, therefore a sample cannot be considered entirely accurate.
Typical tile weights: 1 sqm of High Gloss tiles weighs 17kg. 1sqm of Natural Matt tiles weighs 11kg.

Digitile is a trading name of Surface Life Ltd

PAYMENT TERMS: Orders under 1000 (GBP) payment required before production. Orders over 1000 (GBP) 50% payment required to secure production and remainder payable before shipping. Payment can be made by credit card, cheque or bank transfer. Title in all goods supplied by us shall vest with Surface Life Ltd until Digitile Ltd has received payment in respect thereof. In the case of transactions settled by cheque, full payment will deemed to be once the cheque has been presented for payment and paid by the drawer's bankers.

QUOTATIONS: We reserve the right to change any part of the quotation if it contains errors or omissions. Quotations are valid for 4 months.

COPYRIGHT: Orders of reproductions other than Digitile images are accepted on the understanding that the copyright is vested in the client.

USE OF IMAGERY: None of the imagery used on the website can be used in the public domain or used for commercial purposes without the prior explicit consent from Surface Life Ltd.

RETURNS AND REFUNDS. If you receive goods in damaged condition, you must notify us by post or email within fourteen days of receipt of the goods. Please check all products prior to installation. Claims cannot be considered once the products have been installed. Digitile Ltd is not responsible for inappropriate use of its products. Customers should read the specification thoroughly. We cannot accept return or cancellation of made to order products.

DELIVERY OF GOODS: Delivery times quoted are approximate. Delivery time quoted will not start until payment is received We are not responsible for damage which occurs after goods leave our premises; in the hands of postal or courier services etc. If you do receive goods damaged during delivery please notify us immediately and retain all relevant documentation so that an insurance claim can be made against the carriers insurers. If you received a damaged parcel, note the fact on the delivery note.

SHIPPING/CARRIAGE: The client is responsible for any customs duties and/or taxes levied at the point of entry into the destination country.

LAW: Any contract between Surface Life Ltd and the client will be governed and constructed according to English Law and each party hereby submits to the jurisdiction of the English Courts.

DECORATIVE TILES: Some variation in shade or pattern may occur, this is an inherent characteristic of the production. Before fixing, an acceptable blend should be achieved by mixing the contents of several packs.

FIXING TILES: Care should be taken during installation and grouting to avoid damage. No refund of faulty tiles can be considered after the tiles have been installed. Certain products have a deliberate design and care should be taken to observe the direction of the patterning. No responsibility can be accepted once tiles have been fixed.

DESIGN REPRESENTATION: Images shown on the website may not be a true representation of the colours, we advise customers to purchase a sample before placing their order.